if you don’t hear from us — check your junk / spam folder
We aim to respond to enquiries within 48 hours — if you think you haven’t heard from us, please check your junk / spam folder. Let us know if you were expecting an email from us that hasn’t arrived.
If you’re a Hotmail (hotmail.com and hotmail.co.uk) user and are having trouble getting through to us by email, please either use a different email account or phone us.
Our emails, especially containing attachments, are sometimes rejected by AOL. If you’re expecting an email from us that hasn’t arrived, please let us know.