Now that we’ve turned the page on the challenging year that was 2020, we thought we’d give you a sneak peak behind the scenes at Animalcouriers. It’s also an opportunity for our directors to give a shout out to the whole team, who’ve shown phenomenal dedication, creativity and even courage to keep pets on the move.
Our office team. When Covid struck, our office team — Lesley, Theresa and Natalie — had to become used to working from home. They’ve worked flat out, dealing with an increase in enquiries that often finds them at their desks in the evenings and at weekends, providing help and information to as many people as possible.
The pandemic situation means that some of our clients were naturally very worried. Our office team have continued to do their best to keep everyone calm, and to organise the best available pet transport as many of our preferred options slipped away.
The team also had to quickly learn about PPE and how to get hold of it in the quantities needed by our couriers to make Covid-safe collections and deliveries.
Pets travelling by air. As people scrambled to get themselves and their pets home during lockdowns and quarantines, we were faced with last-minute changes and cancellations as airlines were hit hard. Our airfreight specialists had to be super flexible, rebooking flights and switching routes to help ensure pets got where they needed to be as smoothly as possible. Some of those changes were literally last minute, with a courier already on the way to deliver or collect a pet having to divert, say, from Paris Charles de Gaulle airport to Schiphol in Amsterdam.
Pets on our road trips. Our couriers Glenn, Shane, Ryan, Ricardo, Paul, Helen, Christine and Richard have shown amazing levels of patience. The difficulties of getting in and out of Calais brought the boredom of long queues and concerns about how pets were coping during enforced waits at some European borders.
Border control staff — usually so helpful — struggled with a raft of new and ever-changing Covid-related rules. We experienced lengthy delays at key Channel crossing points in particular — with a day-long wait to cross from Calais to Folkestone on Eurotunnel becoming the norm, as trains were cancelled owing to lack of demand.
Two of our couriers crossing to the continent just before Christmas were caught up in long queues at Portsmouth as the French government imposed a snap 48-hour ban on anyone entering France from the UK. Our couriers saw how frustrating the situation was for many lorry drivers who were trying to get back to their home countries for Christmas. Once the border reopened to hauliers with negative Covid tests, our couriers were able to get going — but it meant they spent Christmas Day driving through France and Italy instead of celebrating with friends and family in Greece.
It’s all about teamwork
Throughout all the trials and tribulations of 2020, we saw our colleagues keep their cool and stay focused on the welfare of the pets in their care. Everyone came together as a team, with our couriers supporting one another and sharing their experiences.
We also appreciated the support of our partner ecosystem — kennels, catteries, airport clearance specialists, pet taxis, vets and more — whose help enabled us to continue collecting and delivering pets worldwide and assuring happy reunions throughout what proved to be an extraordinary year.
You and the Animal Couriers team are dedicated real professionals, Annie, and we wish you all safe and smoother travels in 2021.
Thank you Lavinia. Smoother travels would be quite wonderful!
I can’t even begin to imagine the obstacles you’ve all had to deal with during the past year. But Bravo to you all for keeping cool and focused on the care and well being of your passengers. Here’s hoping the year 2021 will treat everyone better. Stay safe.
Thanks Sheila. The only way to cope is being as flexible as possible!
You all do excellent work. Bob the Bengal is really a pretty kitty.
Thanks Tim. Isn’t Bob gorgeous!
It had to be most challenging for the Animal Couriers team during this past year and probably will be that way for a while to come. Until the world gets somewhere close to “right’ again, it will be extra paperwork, extra time and effort, more delays, more frustration but your professional team handles it all AND keeps the animals and owners happy too. Not easy but you all manage to make it look that way! Here’s to more great stories of reunions and forever homes in this new year.
Hugs, Pam and Teddy too
Thanks Pam and Teddy. It has been a challenging year but we’ve learnt a lot and have our fingers crossed things will ease considerably. The Brexit changes are at least known now 😉
Love behind the scenes. Happy New Year.
And all the very best for 2021 to you.
It was interesting to read about behind the scenes. It must have been very worrying.
Crossing between Britain and Europe is going to be more complex than it was now.
Happy New Year to all your team!
Crossings will be more complicated but if all paperwork is in order (;-)) then we should be OK! Happy New Year to you, the bipeds and the pussycats.
We’re glad that you have such a great team, Annie and we hope that everything will be easier this year, so that we all can relax like Bob 😀 Pawkisses for a Happy New Year. Let’s make the best of it 🙂 ♥ ✨
Thank you Little B! Bob certainly could teach us all a lesson or two 😀
Thank you to animalcouries for great service! They relocated my two rabbits from north Italy to Cambridge; everything was perfect! Thank you a lot!
Very happy to be able to help!
What an excellent idea to give a behind-the-scenes look into the team that have faced the challenges during this difficult year head on. So much hard work and a priceless service that you offer, always looking after the welfare of the pets first and foremost. Unfortunately the pandemic is far from over so I imagine the continued increase in enquiries and travel obstacles will be ongoing for a while longer, but I really do hope 2021 is eventually covid-free. Thank you for all you do for owners and pets everywhere. Wishing you all a brighter New Year!
It seemed like a good idea to explain to everyone why our timetables often go askew and what’s needed for us to reach our clients. Fun and games often but here’s to 2021 being a little easier… Happy 2021 to you!
Mee-yow Bob THE Bengal cuud bee a poster cat fore how well Animal Courierss werk!!
You cuud meow sumthin like: “Do you need to transport a beeloved 4 legged?? Wurried they mite get stressed out? Not sure if they will stay calm?? Just look at Bob THE Bengal. Hee iss proof A/C knowss how to transport 4 leggedss an many more…”
What due you think Miss Annie??
An yore peepell are absolott ‘Angelss on Earth’!!!
Well dun Miss Ann an efurryone…
***purrss*** BellaDharma an ((huggiess)) LadyMew
Ha ha ha! We’ll be having you in the marketing department soon BellaDharma 😀
What a brilliant team well done to everyone, I wanted to put a like on but it isn’t loading the like button. So
Thanks! The like button seems to have a mind of its own 🙁 Depends on the time of day, what browser you’re using and what colour socks you’re wearing 😀
You do a wonderful service and take such care of your passengers!!