Updates on some of our recent passengers; and more puppy scams avoided

Updates on some of our recent passengers; and more puppy scams avoided

We’ve received some more super photos of Milly and Sofie, two dogs who travelled with us on different trips from Greece, both of whom are well and truly settled into their new homes in England.

Lisa also wrote to tell us that her two cats, Lookielikey and Cornflake, who travelled with us from the UK to Portugal. They enjoyed a short stay at the Animal Inn in Guia in the Algarve with Diana and Bungie, before rejoining Lisa in Lagos.

Among our other feline passengers were Freddie, Théo, Sophie and Mathilde, who travelled with us from the south of France, and have been reunited with their owner Louisa in England. Louisa says: “Thank you for doing such a great job with the cats. That cattery in the country is lovely too. They came home to me five days ago and are fine.”

Meanwhile, we heard from two people who managed to avoid puppy scams, thanks to a combination of their own suspicions and the information they found on our blog and website.

Katie told us:

“I just wanted to thank you for saving our family a lot of heartbreak. We were supposedly talking to a couple who had to rehome two puppies due to work commitments and even though they said on the advert they lived in Devon, they actually lived up in Scotland. Of course, they said they would ship the puppy down with a supposed courier company and we automatically checked it out. No record on Google at all! We clicked that something wasn’t right and your posts helped us figure out we were being scammed. You’ve saved us £250 and I hope you are able to help many others (even though I hope even more that the scammers stop but that isn’t likely). Just for your information the email address of the scammer was gracetina63@gmail.com.”

And George wrote to say:

“I was in the process of buying a Springer Spaniel puppy which was to be delivered tomorrow by UK PET TRANSPORT who I Googled. Glad I did as the seller claimed he was in Dingwall for his mother’s funeral, hence why the puppy could not be viewed in Preston where it was advertised on the DogsforSale.co.uk website. Felt really sorry for this family’s loss until I read your article and the name — RUBEN STUART who gave his email, sent photos and arrangements via RUBENSTUART9@GMAIL.COM. He is expecting a payment of several hundred pounds tomorrow which will be disappointing for him not to get! That doesn’t come close to the massive disappointment my wife is feeling as her surprise present is a scam! Thanks for the warning — without it we’d have paid them.”

The very gorgeous Sofie at the beach

The very gorgeous Sofie at the beach

The very beautiful Milly at home

The very beautiful Milly at home

Sofie gets love and cuddles from her family

Sofie gets love and cuddles from her family

Milly relaxes in her lovely back garden

Milly relaxes in her lovely back garden

Lookielikey and Cornflake love their new Portuguese environment

Lookielikey and Cornflake love their new Portuguese environment

Freddie and Théo are cuddled up…

Freddie and Théo are cuddled up…

…as are Sophie and Mathilde

…as are Sophie and Mathilde


  1. Mustang.Koji April 24, 2014 at 6:28 pm - Reply

    Your photo of Sophie and the kids reuniting was so fulfilling… Wonderful shot. As for scams, do not EVER pay up front unless it is a verified seller (l

  2. Mustang.Koji April 24, 2014 at 6:30 pm - Reply

    Darn tablet app… (like Amazon or eBay)… Especially if the write “Moving. Must sell,” or “Getting divorced. Must sell.”

    • Animalcouriers April 25, 2014 at 1:28 pm - Reply

      The kids have fallen for Sophie, big time. You really can’t be too careful when buying a pet – meeting it first is the best option.

  3. Rhonda April 24, 2014 at 6:45 pm - Reply

    gorgeous friends you have there guys. and yay you for helping folks give those scammers nuttin’ but furrballs!

    • Animalcouriers April 25, 2014 at 1:29 pm - Reply

      It’s great to hear back from passengers – they do sound to have settled well. We give a ‘YAY’ every time we hear that our posts and web page have thwarted a scam!

  4. guineapigsqueak April 24, 2014 at 7:45 pm - Reply

    Beautiful furfriends! Those cats look like they’re enjoying their comfy beds.
    Pet scams give us piggies the shudders…
    The Pigs xx

    • Animalcouriers April 25, 2014 at 1:30 pm - Reply

      Don’t think the cats could look more comfy! Scammers are scum.

  5. onespoiledcat April 24, 2014 at 8:23 pm - Reply

    What a lovely bunch of happy animals…..the scammer things are so sad….imagine thinking you’re getting a new and needy little friend and finding out all you will get is SCAMMED.

    Hugs, Pam

    • Animalcouriers April 25, 2014 at 1:31 pm - Reply

      It must be so hard to find out the animal you’ve set your heart on doesn’t exist but best to learn first before you’ve lost money too.

  6. Boomdeeadda April 24, 2014 at 10:19 pm - Reply

    These ruthless scammers know that animal lovers are good targets. Heartless and I can’t figure out why the police can’t catch up with them. Surely their service providers can track a URL. Anyways, awesome work Animal Couriers for warning these families via your posts.

    Loved reading the updates on your past guests too. The mom has gotten a terrific photo of Sofie getting cuddles. Looks like Instagram with the vintage tints, awesome.

    • Animalcouriers April 25, 2014 at 1:33 pm - Reply

      Sadly animal lovers are indeed good targets 🙁 We’re always sad when the police refuse to get involved. Things will only progress when money is provided for dedicated online fraud units.

  7. Jovina Coughlin April 24, 2014 at 10:26 pm - Reply

    All good looking guys and gals

  8. Marty the Manx April 24, 2014 at 10:53 pm - Reply

    Love all the updates! So glad you saved people from scammers, you all are always giving and that is wonderful!
    Marty and Mom

  9. Gunta April 25, 2014 at 12:18 am - Reply

    Wish they could put all the scammers in a small cage!!! 🙁

  10. digitalgranny April 25, 2014 at 2:17 am - Reply

    I love the photo of Sophie and Mathilde.
    Love those paws.
    Happy all are doing well.

  11. petspeopleandlife April 25, 2014 at 4:42 am - Reply

    Oh my, the scammers are in every thing one could imagine. Wonder how many people have been taken by the thugs. Good for you all for posting about the problem so that pet lovers know to be very cautious. Loved all the pics of the cats and I think the dogs are all gorgeous.

    • Animalcouriers April 25, 2014 at 1:38 pm - Reply

      For every averted scam we fear there are hundreds that get away with it.

  12. fozziemum April 25, 2014 at 7:58 am - Reply

    Wonderful pictures and updates 🙂 and scammers really are so lowlife!! we have a new TV series about Animals being transported and it was a UK airport the day changes came in!! boy oh boy the amount of animals they were flooded with ..we instantly thought of you guys 🙂 hugs and loves Fozziemum xxx

    • Animalcouriers April 25, 2014 at 1:39 pm - Reply

      It must give the Animal Reception Centre nightmares to think about that day 😀 It sure changed our jobs overnight!

      • fozziemum April 25, 2014 at 2:01 pm - Reply

        Their were animals everywhere!!! people bringing them in as hand baggage and arguing they were allowed too without paying and blah blah blah ..all the employees got to work looked at the flight board and almost ran screaming bwahaahhaah! and yes it was the ARC 😉

  13. Clowie April 25, 2014 at 11:03 am - Reply

    Those cats are gorgeous!
    It’s nice to know that you’ve helped some people avoid scams.

    • Animalcouriers April 25, 2014 at 1:40 pm - Reply

      There is so little protection (read ‘zilch’) for people buying on the net – any warning we can give is the least of it.

  14. Animalcouriers April 25, 2014 at 1:37 pm - Reply

    At the very least 😉

  15. jmgoyder April 25, 2014 at 5:13 pm - Reply

    What a wonderful job you do!

  16. becomingcliche April 25, 2014 at 6:08 pm - Reply

    I wanna hug Freddie and Theo! So fluffy!

  17. pawedblog April 25, 2014 at 11:46 pm - Reply

    Beautiful photo as always and we love to hear of all the happy reunions, but wow! You should feel so proud of the feedback from the folks who you stopped being scammed! I don’t have any (nice, polite) words to say about the scammers but it warms the cockles to know there are folks out there fighting against them!
    Hugs, Carrie (Myfie, Ellie and Millie) x

    • Animalcouriers May 1, 2014 at 2:30 pm - Reply

      We are delighted each time we hear from someone who’s managed to avoid a scam 🙂

  18. angelswhisper2011 April 26, 2014 at 6:19 pm - Reply

    The photos are adorable 🙂 Pawkiss for a Happy Weekend 🙂

  19. Kev April 26, 2014 at 9:56 pm - Reply

    Precious, as always. 😀

  20. Nylabluesmum April 28, 2014 at 12:57 am - Reply

    Yow Miss Annie iz Nylablue here. Can ya ask Freddie if he wuud like to come live wif me in Canada?? Phankz.
    Pee ess: Iz not a scam! Me iz in LUB!!
    Over to Mum:
    Hi Annie I am thrilled all the 4 leggeds are all well & thriving. Thank you for posting about animal scammers. That is horrifying to think people would do this sort of thing. I am glad those 2 people checked the info b4 they gave out money for nothing….we live in crazy times it seems.
    Love & *paw patz* from Sherri-Ellen & Nylablue <3 <3 <3
    P.S.: Nylablue is such a clown isn't she?? 😉

    • Animalcouriers May 1, 2014 at 2:25 pm - Reply

      Ha ha ha – you serial lover, Nylablue 😀

      • Nylabluesmum May 2, 2014 at 1:44 am - Reply

        Me not lub serial; Mum eatz serial….oh wait Mum sayz dat iz sumfing else n xplaned to me what ya meant….
        Maybee me iz a serial lubber…hmmmmm…..
        <3 Nylablue <3

  21. Misaki April 28, 2014 at 12:44 pm - Reply

    Great job AC helping people avoiding scams. It’s sickening to think people will go to those lengths to get money from people

    • Animalcouriers May 1, 2014 at 2:24 pm - Reply

      Anything we can do to put a spoke in the scammers wheels is always worth it.

  22. The Lonely Dogs April 28, 2014 at 5:45 pm - Reply

    I love it when kitties cuddle in their baskets together, it always looks like the coziest thing 🙂

  23. katiebblogs April 28, 2014 at 8:03 pm - Reply


  24. katiebblogs April 28, 2014 at 8:03 pm - Reply

    Great job helping to avoid scams. Always involving animals! Glad we can post again 🙂

  25. mollieandalfie April 29, 2014 at 9:47 am - Reply

    Wez back, Wez back and wez mizzed youz xxoxxxxx

    Mollie and Alfie

  26. Jade June 20, 2014 at 12:41 am - Reply

    ‘we’ve been scammed today just filling people in on this as I feel it’s serious and something needs to be done about it!.. my story..

    Started on Monday where we found 2 adorable cream pugs online at ‘dogsandpuppies’ website. They had a photo of a girl and boy showing and an email address to get in touch. The original price showing was extremely cheap at £250 so emailed to find out more straight away. I almost instantly got a reply from these monsters with more pictures of both the girl and boy pugs, more details about them and what I needed to do. This is the email I received:

    Sent from my iPhone

    On 16 Jun 2014, at 04:49 pm, kimberley buer wrote:

    Thanks for your mail and your interest about my puppies. I have a male and a female available that am willing to give
    out . they are 12 weeks old,vet checked,registered , well trained and
    love the company of kids and other animals. they are very healthy ,litter trained and have all their complete documents. The reason why am giving out these puppy is because of my new job which barely gives me time to stay at home.Honestly i do fell sad to give
    these puppy away but i got no choice since our son health is very important to us. All i really want for the puppies to move into a nice and caring home. I will love to ask you some few questions before giving out the puppy away.
    Have you ever raised a puppy before?
    do you have a mobile number you can be reached on ?
    do you have experience with this breed before ?
    why are you looking for a puppy?
    do you have a vet around your home?
    where are you located?
    will you like to have the male or the female?
    how soon do you need the puppy or puppies?
    Sorry if asking too many questions, i just want to be sure the person
    am giving my puppies is the right person for the puppies,

    This being my first pup purchase I didn’t think much of it just the odd few mistakes in the wording and spelling of some things but not too much to worry about. How wrong I was.

    I decided on having the male and female pug pup as didn’t want to split them up and meant that me and my partner could have one each. This is where things began getting strange. The seller didn’t alter the price for the two pups and still said that I could have them both now for £250! Very very cheap for 2 pugs as you know they are normally £800+ each if you are very lucky!! I started getting suspicious here but had already filled in the details beforehand so carried out to find out more. My next email I received was:

    Thanks for getting back to me with an answer to my questions. the male is Richie and the female is Chocho. these puppies are very playful and loves much attention and to be pampered,it is respectful,12 weeks old,vet checked,de wormed,micro chipped and has all vaccines up til date,playful and loves to take naps,comforted and walks around the house.We are in Kirkwall, Scotland and since you are far from our present location,i shall arrange for a home delivery using a nearby delivery agency in charge of pet transportation and which is closest to our home and you will just have to pay for the delivery of the puppies to your doorstep since we are more interested in a caring and loving home for the puppies than the money to be paid on it for its purchase.To arrange for the delivery,i will like to have your full contact details in this order;

    FULL NAMES………..
    POST CODE………..

    AS soon as you provide me with the above details,i will quickly prepare the change of ownership documents and arrange for a home delivery to your door. you will be paying the sum of £150 for one & £300 for both puppies to the delivery agency directly and not me because we are in search of lovely homes ,so this money you will have to pay will be for the delivery of the puppies to your home ok.I will also send all paperwork including details of Current vaccinations, Veterinarian examination, Health certificate, Health guarantee, Pedigree, Travel crate ,Micro-Chipped (In case ever lost or stolen ) and all other health certificate at my disposal,their blankets and crate and some other things.’

    Again, I was suspicious but the messages sounded legit and caring towards the puppies and I passed on my information thinking this was the normal thing to do when buying a puppy – being a first time buyer at the age of 19. So I replied:

    ‘ Hello,
    I defiantly want the male one. do you know how long it will take to get to me as then in the next email i can tell you if i want both or not.’

    I followed this part of the email with the completed form with my name, full home address, email address, mobile number, post code and landline number. And i also said:

    ‘If you could let me know when abouts you think they could be delieverd i will let you know if i want the female too

    Thank you’

    Again I was replied to almost straight away by these ‘sellers’ saying they could get in touch with the agency now to get them delivered – you can see what they said exactly below:

    ‘i could go to the agency now and have the puppy registered for deliver and the delivery will take about 7 to 8 hours after you have made payment . so do let me know if you want the male or female or both. thanks’

    I did here start to double think this but being so broody to get the pugs for such I good price I tried to push any doubts and suspicions to the back of my mind and replace them with thoughts such as ‘they may be the last 2 pups and they may need rid of them quickly and that’s why price is so low’ etc. so I then sent another message:

    ‘I defiantly want them both but i dont get paid till next week, monday 23rd
    Is that ok?’

    To my Surprise they replied, sounding all legit to myself, with the following message:

    ‘okay no problem . i can reserve them till monday 23rd . thanks’

    Being as broody as I was, in excitement I replied asking if they were £300 for both puppies altogether to confirm I had read the messages correctly. Their instant reply being, ‘yes that the total amount’
    I had now started to pick up more on the bad english being used and lack of professionalism through the messages which arose my suspicions more. However I again pushed them to the back of my mind and carried on making payment arrangements with my next message being:

    ‘Is it possible to pay for them midnight on Sunday, then will I get them earlier on the Monday?’

    And their reply being:

    ‘its preferable you pay monday early morning and get them . thanks’

    Again I thought this sounded legit and then asked if the payment would be ok to be sent at 7am on the Monday morning so they would be here for around 2/3pm. I got a reply of ‘ok’.

    The next message I received arose my suspicions so high I investigated further:

    ‘Just registered the puppies at the agency and all information concerning
    payment and delivery has been sent you . so do check you inbox or your
    spam folder there you shall find the email from the agency as regards
    to what you need to do in getting the payment done . Its preferable you call them on the number 07031875750, so that they can provide you with better services , am sure they are waiting for your call by now . Thanks and do let me know when you have been intouch with them’

    To make sure that this was legit and real, i phoned this apparent pet delivery company and to my surprise got an answer almost straight away. However, the phone line sounded muffled and kept breaking up so was hard to hear. Also the guy on the other end of the phone was foreign and had very poor Engish. I went on to ask if they had had a request for 2 pugs to be shipped from Scotland. They knew my name, address, phone numbers and email address and how I was going about paying for them. This all seemed to be very real and was worked out too well. This seemed to calm my suspicions a lot – however ran my phone bill up £32 on top of my contract.

    I decided to reply asking if I needed to phone the number to arrange a time as this wasn’t discussed on my first phone call. They replied with the following message:

    ‘yes thats what you are to do but have you called the agency as i would
    prefer you give them a call on the number 07031875750 before going to
    do the payment so you dont make any mistakes’

    They were constantly relaying the point that I needed to call the number for the delivery service and make a payment beforehand – £100 transport. It now seemed as though they knew they had got me into their scam and were now desperate to complete the final part of getting the money into their hands. This is where I emailed them to ask if it was a scam to try and catch them out, however they replied confidently with:

    ‘they can be flown . its not a scam . have you contacted the agency ?
    they are waiting upon the payment to deliver the puppies okay’

    My reply being:

    ‘Yes I have contacted the agency I am just worried.’

    I got a quick response to this of:

    ‘you need not to be worried okay the puppies will be delivered today okay . just get the payment done so the puppies will be delivered . Thanks for the trust’

    Again focusing around paying the money so that the puppies would be delivered on the same day – today 19.06.2014. I also noticed a lot of the word ‘okay’ being used in just about every sentence as a sign of reassurance to myself that it is all fine and I would be getting my puppies today as arranged. But still there was something telling me that this wasn’t right. I then posted on my Facebook about the situation and had a lot of replies stating that it would be a scam – putting a lot more doubt into my mind.

    I didn’t reply this time and instead went to my local post office. I explained the situation and filled in a form as they provided me with all their bank deals, the name to go on the forms, their home address and I had a mobile number for them. However, luckily when I went to hand the form back in the the lady she stopped me from processing the payment and explained to me what was happening. She explained how a lady and her daughter had been in just a week beforehand with the same photos as the same pugs I had on my mobile from the emails and was trying to do the same thing and later found out it was a scam. To prove this to me she entered the address for their house that they had given me which turned out to be a jewellers in Kirkwall!!

    I then googled the address and postcode to find out more where I found that the house had been empty since 2012 and was on the market to be sold and was currently being used as a small jewellers.

    After this I decided to look up on google the following ‘pugs in Kirkwall’. This is where I found the website .. http://www.greatdanewebsite.co.uk .. The first result that was brought back to me from google entitled its description as SCAM and KIRKWALL. I clicked straight into it where i found a lot of other people that had experienced the same type of thing as me from people in Kirkwall for all different types of dog breeds. Each time a different name was being used and a different street name. The stories were all along the same lines but then I interestingly found a story about a pug which related so much to my experience. Some of the messages that were on this website even had the same form layout to fill in with my details to send back to them. I have went on to email to website to see if can post this story about what has happened to me, as I feel they are all linked together.

    I also google mapped the address that we were provided with to find out that it was on a small island past Scotland across the water – a quiet remote island where you wouldn’t be able to get to by car.

    I checked out the pet delivery service online which they gave me the name of – petflyers – and they do have a legit website and are a real company. However I had found this strange to be Australian and was sure that they wouldn’t be shipping from Scotland. Cleverly to make us think different the scammer had setup a different email account and sent us an email which was thought to be from petflyers company themselves to explain how they worked and what they did for the pets – copied from the front page of the petflyers website. They used the email ‘petflyerstransport@outlook.com’ which was a professional sounding email address – again making it all sound legit. However as I found the website to be Australian and I looked through the shipping polices I found that the base for this company was Australia and they only did exports from Australia and no where else. To make sure I got this right i emailed the company using their email address from their website which was surprisingly completely different to the email address that we had received the email from. I asked the company if they had received a request from a lady named Kimberly buer to ship 2 cream pugs from Scotland to Newcastle today. The company immediately replied to me with a properly set out email saying the following: ‘we do not ship from Scotland we only ship from Australia as this is where we are based. This is a SCAM! Do not send them any money’

    I then phoned the delivery service number again that I had got from the ‘seller’ and tried to get more information – 07031875750. This is where he started to fumble and stumble on his words. I asked his name and he kept asking me why I needed it and then hanging up on me. However I was persistent and phoned him back numerous times where he kept hanging up. I also asked some questions that he should have known about the pugs and asked to hear them, he couldn’t answer the questions but he did say: ‘the dogs are in hold waiting to be dispatched when we have your £100. Our policy states that the puppies cannot be in hold for longer than 2 hours.’ I again asked his name and he hung up.

    After the first part of the email being a complete copy from the ‘pets flyers’ website, these fake sellers had included the following message:
    Delivery Type………………………..Door Step’

    Also, in the email I received from the ‘pet delivery service’ they used the following details for themselves and enclosed them in the email in the following format:



    STREET ADDRESS……….10 Albert St

    POST CODE………..KW15 1HP’

    They had also attached this information: ‘YOU WILL NEED A TEST QUESTION AND ANSWER


    ANSWER …………………….ANN’

    They also included information about both of the pups we were expecting to receive in this format: ………….PETS DESCRIPTION……….. Breed…………………PUG
    ‎Sex……………….Male & Female
    ‎ Age………12 Weeks Each
    Weights……….03.12lbs & 03.54lbs respectively
    Height…………25.. 02cm & 21.34cm respectively
    Puppy’s ID………..AFP/00235/TQ/08 (Need this to receive puppies ) Enclosed Documents………..KC Registration Certificate Shot Records Birth Certificate Feeding Manual Health Manual Pet passport Insurance Certificate Microchip Censor Kit’

    Making it sound even more legit at the bottom of the email they have me a list of money gram shops near to my location as to where I could go and pay the money into their account quickly!

    Moving on from all of this, I sent my last email to ‘kim.buer2160@gmail.com’ saying the following:
    ‘The post office have said not to do it because it’s a scam’

    To my shock they did infact reply to my message with the following:
    ‘its not okay i have used the agency’

    Again very poor use of english here and I didn’t reply to this final message.

    The names that these scammers used:
    The email addresses these scammers used:
    The address they have used for the shipping payment:
    10 Albert Street,
    KW15 1HP

    Good news – I have now used a proper website, where you need to pay to advertise, that I have had recommended by friends and family, found two pugs crossed with jack Russell’s from a legit man in Durham where I had managed to go and see the pups in his house and also see both the mam and dad. I got my two pups here today 19.06.2014 and although it was a bit more pricey it was a realistic price and no scam!!

  27. sjtrain December 16, 2014 at 9:44 pm - Reply

    It amazes me how people can sleep at night. Even if you had got the puppy what about health checks etc? I just don’t see any reason or circumstance that would lead anyone to take such arisk? to buy a puppy that you can’t drive to and meet the breeder and see the puppy with the bitch is non negotiabod… Just my thoughts.

    • Animalcouriers December 17, 2014 at 9:52 am - Reply

      Sadly the old adage ‘it seems too good to be true’ is so often the case. People fall for it again and again.

      • Simon December 17, 2014 at 10:49 am - Reply

        I’m glad your blog is educating people 🙂

  28. gemma wainwright May 20, 2015 at 7:28 pm - Reply

    Me and my husband have just been scammed by £400 yesterday by some one in Scotland who said she would transport my pet by the royal pet transportation service. I didn’t even think to check to see if it was real i paid £200 for the dog to be delivered then half way as they said he asked for some more money for pet insurance to cover him and the dog so we paid and said we will get it back as soon as the dog is delivered. Then once again he asked for more money but as soon as my husband said the driver is not getting anymore money he stopped answering our calls so we are still with no dog!!

    • Animalcouriers May 21, 2015 at 10:20 am - Reply

      Oh dear, a classic scam. So sorry you were caught by them. Thanks for letting us and everyone else know.

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