Animalcouriers received a phone call from Carla in Ecuador a few days ago. She’d had to fly out of the UK without her beloved dog Honi, because of problems with Honi’s travel box.
Many phone calls and emails followed while Carla tried to sort out how to get Honi into Ecuador as a cargo booking. KLM offered the best route via Amsterdam, but Carla was overwhelmed by the maze of Ecuadorean bureaucracy. In the end, she realised she would have to return to the UK and accompany Honi on her flight to Ecuador.
Animalcouriers supported Carla by arranging the legalisation of Honi’s export certificate and her secondary vet visit, and sorting out a replacement travel box. We battled through rain and floods to collect Honi from her foster carers in Gloucester, and delivered her to London’s Heathrow airport where she was reuinited with Carla in good time for their 4.00am check-in for the flight to Amsterdam.