Once you’ve accepted a pet travel quotation from us, we’ll ask you to pay a deposit. The amount will depend upon the nature of the travel. The balance must reach the Animalcouriers account at least three days before the journey starts.
We accept payment by credit card, debit card, bank transfer or cheque. Cash payment may also be possible. Your payment must show on our account before your pet can travel. Your choice of payment method will determine how far in advance you need to pay in order to meet this requirement.
If you’re making travel arrangements close to your pet’s departure date (as a guideline, two weeks or less before departure), please check with us that the payment method you wish to use will clear in time for your pet to travel. Contact our office line: +44 (0)1483 200123.
Debit and credit cards: payment usually shows almost instantly on our account. We charge a small handling fee for credit card payments.
Transfers and cash payments: BACS transfers and cash payments into our account usually take 24 hours to appear. Other types of internet-based payment can take up to 14 days.
Cheque: your cheque must reach our registered office address at least 14 days before your animal’s travel date.
Cash can be accepted at point of collection only by prior arrangement — call our office line +44 (0)1483 200123 for a reference number.
We never ask you to pay by money order (such as Western Union or Moneygram). If someone has asked you to pay for an Animalcouriers shipping or transport service by money order it is most likely a scam. Find out how to protect yourself from scams.