Charlotte and Nico had a major dilemma when they decided to move back to Australia from Spain. They couldn’t find a route for Nacho, their pug dog, because most airlines won’t transport snub-nosed dogs.

Animalcouriers managed to arrange for Nacho to fly from Barcelona to Manchester, and then from London Heathrow to Melbourne. It certainly took some organising! Animalcouriers sorted out the route and got all aspects of the travel in order. Charlotte’s role was to get everything together in Spain for his departure. This included finding a vet willing to do all the paperwork, and an airport vet who would come to Barcelona airport to seal the travel box and prepare Nacho for his journey.

To ensure that Nacho was ready for his long journey, Charlotte ordered his travel box in plenty of time for him to get used to using it — in fact, it became his daily sleeping place. This meant that when he flew, his box was already part of his everyday life. His favourite blanket was still there and it all felt and smelt familiar.

Nacho checking out his travel box

Barcelona to Manchester was the only route Animalcouriers could find for the first stage of Nacho’s journey.  We collected him from Manchester in our quarantine van and transported him to the Animal Reception Centre at London Heathrow, where he was looked after overnight. After a good rest, his trip to Melbourne started the next day when the airport vet sealed him into his travel box and got him on his way.

Nacho was met at Melbourne by AQIS, the Australian Quarantine Inspection Services, and checked over by their vet. He is now in quarantine in Melbourne. Charlotte and Nico arrived to see him with lots of his favourite things.

Says Charlotte, who obviously knows how to keep him happy: “We’re going to visit him again today and keep him strong, taking in some of our dirty clothes (his favourite) and a chew toy, and hopefully we’ll be able to take him walking. All of our hard work has paid off, thanks so much for all that you did to make this possible.” It was Charlotte in the driving seat – and as a team we all got organised for Nacho.

First visit to Nacho in quarantine